Privacy Policy

This Privacy Policy explains how Nergyflux Technologies LLP (“Nergyflux”, “we”, “us”, or “our”) collects, uses, discloses, retains and protects personal information when you visit or use our website www.nergyflux.com (the “Site”) and related services. We respect your privacy and are committed to protecting your personal information.

DATA CONTROLLER & CONTACT
Nergyflux Technologies LLP is the data controller for the Site.

Contact:

  • Email: info@nergyflux.com
  • Phone: +91 7381051978
  • Registered address: 85 Thannivila Thekkathil, Puthen Veedu, Neerayicodu, Pathanapuram, Kerala, 691533, India
  • LLPIN: ACP-3243
  • Company offices & locations: Headquartered in Kerala, India; regional office in Bhubaneswar; sales offices in the United States, Canada, the United Arab Emirates, and Nigeria.

SCOPE & PURPOSE
This policy explains what personal data we collect via the Site and our online services (including demos, contact forms, newsletters, downloads, and job applications), why we collect it, how we use it, how long we retain it, and your rights. It applies to all visitors, customers, trial users and other users interacting with the Site and our online services.

INDUSTRIES SERVED
Nergyflux’s solutions and services are used across the industries of oil & gas, power utilities, manufacturing, and environmental sustainability.

INFORMATION WE COLLECT
We collect the following categories of information:

  • Information you provide directly: name, business email, phone number, company name, job title, billing information (if applicable), message content from contact/demo/support forms, CVs and application materials, and other information you choose to submit.
  • Automatically collected information: IP address, device and browser type, operating system, pages visited, referrer URL, timestamps, usage metrics and behavioural analytics collected via cookies and similar technologies.
  • Cookies & tracking: session cookies, persistent cookies, local storage and tracking pixels for functionality, analytics and advertising.
  • Third-party sources: information from integrated third-party services or public sources (for example, when you sign in via a social login or provide a LinkedIn profile) and service providers acting on our behalf.

HOW WE USE PERSONAL DATA
We use personal information to: provide and support services; respond to enquiries and demos; send transactional and (with consent) marketing communications; enable site features; analyze and improve the Site; prevent fraud and secure systems; and comply with legal obligations.

LEGAL BASES FOR PROCESSING (WHERE APPLICABLE)
Where relevant (for EU/EEA/UK visitors) we rely on one or more of the following legal bases to process personal data: consent; performance of a contract; legitimate interests (balanced against your rights); and compliance with legal obligations.

  • Cookies, tracking & analytics – We use cookies and similar technologies. Categories include Essential/Functional, Performance & Analytics, and Marketing. You can manage or block cookies via your browser settings or via our consent tool when deployed. Non-essential cookies (such as analytics and marketing) will only be used with your prior consent. You can withdraw or change your consent at any time using our cookie settings.

SHARING AND DISCLOSURE
We may share data with service providers, subprocessors, legal authorities (when required), and in connection with business transfers. We may also share aggregated/anonymized data publicly. 

  • International transfers – Data may be processed or stored outside your country (India, US, Canada, UAE, Nigeria and other processors’ locations). We use contractual safeguards (DPAs, Standard Contractual Clauses) where required.

  • Data retention – We retain personal data only as long as necessary. Example retention periods: contact/demo enquiries – 3 years; client records & billing – 7 years; marketing lists until unsubscribe; analytics raw logs – 12-24 months.

  • Data security – We implement reasonable administrative, technical and organisational measures (access control, encryption in transit, secure hosting). If you suspect a breach, contact info@nergyflux.com immediately.

  • Your rights – Depending on jurisdiction, rights may include access, correction, deletion, restriction, objection to processing, portability, and withdrawal of consent. To exercise rights, email info@nergyflux.com. We will verify identity before responding and will comply with applicable timelines.

  • Children – The Site is not intended for children under 16. We do not knowingly collect personal data from children.

  • Third-party sites & embedded content – Links and embedded content are governed by third parties’ privacy policies.

  • Changes to this policy – We may update this policy; the effective date will change. Material changes will be notified where appropriate.

  • How to contact us – For privacy requests, questions or complaints: info@nergyflux.com

ADDENDUM A – GDPR (EU / EEA / UK) COMPLIANCE
Scope: Applies to natural persons in the EU/EEA and the UK whose personal data is processed by Nergyflux via the Site or services.

Lawful bases & purpose limitation: We process personal data on lawful bases described above (consent, contract, legitimate interests, legal obligations). Processing is limited to specified, explicit and legitimate purposes.

Data subject rights: EU/EEA/UK residents have the right to: access, rectify, erase (where permitted), restrict processing, data portability, object to processing based on legitimate interests or direct marketing, and withdraw consent. To exercise rights, contact info@nergyflux.com. We will verify requests and respond without undue delay and no later than 30 days (extensions permitted where lawful).

If you are unsatisfied with our handling of your data, you may lodge a complaint with your local Data Protection Authority (for example, an EU Data Protection Authority or the UK ICO).

ADDENDUM B – CCPA / CPRA (CALIFORNIA RESIDENTS)
Scope: This addendum applies to California residents as defined by CCPA / CPRA.

Categories of personal information: Examples include identifiers (name, email), commercial information (billing), internet & network activity, professional info (company/title), inferences for marketing.

Do we sell or share personal information? We do not sell personal information for monetary consideration. If this changes, we will update this Policy and provide a prominent “Do Not Sell My Personal Information” link. California residents may exercise their rights (access, deletion, or opt-out) by emailing info@nergyflux.com with the subject line “CCPA Request.

Insight-Driven.
Outcome-Focused.