SAIDI/SAIFI/CAIDI KPI Dashboards

Use Case

Real-Time Dashboards to Automate KPI Monitoring and Enhance Regulatory Compliance

Business Challenge

Reliability KPIs like SAIDI, SAIFI, and CAIDI were calculated manually after outages, causing delays, inconsistent reporting, and poor auditability. Utilities lacked real-time feeder visibility, weakening transparency, slowing corrective actions, and undermining regulatory compliance.

Manual, post-facto KPI calculations delayed visibility and limited proactive interventions across feeders, substations, and consumer zones.
Inconsistent formats and fragmented processes created misaligned KPI outputs, complicating regulatory filings and internal compliance reviews.
Lack of auditable records reduced trust in reported KPIs, creating disputes during audits and regulatory evaluations.
Absence of real-time linkage between KPIs and incentive schemes restricted performance-based planning and operational accountability.

The AI Approach

To overcome these challenges, an AI-powered monitoring pipeline unified grid data streams and automated KPI computation across the utility, delivering real-time reliability insights, standardized compliance-ready reports, and faster corrective action capabilities.

SCADA, OMS, and CRM systems were integrated to create a single, reliable source of truth for reliability monitoring.
Advanced event detection models identified feeder and transformer outages with high accuracy in near-real time.
Automated KPI computation logic applied IEEE 1366 standards, ensuring transparent and consistent reliability reporting.
Auditable, time-stamped data pipelines built trust and enabled benchmarking of KPIs across divisions and time periods.

Project Deployment Overview

Input Data Used

SCADA feeds, OMS outage logs, CRM complaints, and historical reliability datasets combined for comprehensive grid monitoring.

Final Output Generated

SAIDI, SAIFI, and CAIDI dashboards with feeder-level drill-downs, comparative historical trends, and actionable reliability insights.

Deployment Platform

SAIDI, SAIFI, and CAIDI dashboards with feeder-level drill-downs, comparative historical trends, and actionable reliability insights.

Processing Scope

Coverage of all DISCOM operational regions with reliability indices updated continuously for daily monitoring.

Business Outcomes & Value Unlocked

The AI-driven reliability monitoring system replaced manual KPI tracking with real-time automation. By unifying SCADA, OMS, and CRM data, utilities achieved standardized reporting, improved regulatory compliance, and faster corrective actions—enhancing transparency, customer trust, and linking performance to incentive schemes and long-term reliability goals.